In the technology-enabled enterprise, business agility depends on IT agility. To adapt in real time to shifting requirements, IT has to spend less time on routine infrastructure management tasks and sharpen its focus on delivering critical business services. Find out:
- How, by moving to the cloud and creating a service management hub for digital service innovation, business can leverage IT’s service delivery knowledge for maximum value
- An overview on the five considerations for building a successful services hub: capabilities, integrations, visibility, the platform, and the partner
- And why it’s time to shed the baggage of fragmented operations and processes, and embrace new expectations for a modern, innovative service hub that empowers business and IT users li>
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Read this whitepaper to find out how one of New Zealand’s oldest leading law firms was able to remove tangible risk to the business and enhance productivity by rapidly deploying an improved fundamental Unified Communication solution.
When it comes to resource management and capacity planning, organisations face critical challenges that they must address - regardless of size, scope, or activity. In order to resolve these concerns, they must mitigate project delivery delays and overruns, quality issues, and, in the long term, negative bottom line impact. In this comprehensive benchmark study we look at pain points, business risks and the opportunities available. Read more now.
According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.
With the agility and intelligence provided by their management tools, Columbia sportswear is transforming IT to be much more service oriented in fulfilling business requests and delivering resources as needed. It’s allowing IT to “never say no” with an infrastructure that can handle nearly any project that comes through the door.
Insights from the 2013 IBM Chief Information Security Officer Assessment which uncovered a set of leading business, technology and measurement practices that help to address the questions CISO's and security leaders have in managing diverse business concerns, creating mobile security policies and in fully integrating business, risk and security metrics.
Getting sales territories and perfecting their associated incentive compensation plans is a challenge even for the most seasoned of sales executives. The effectiveness of a plan relies heavily on the data available and how it’s being utilised. In this global survey of 229 sales/marketing executives, we look how sales managers use data—or respond to the lack of it—in developing sales territories and incentive compensation plans.
Running IT as a business always ranks at the top as the clear goal of both business and IT leadership. However if you ask a business executive and the CIO about how to accomplish this, you often get two different answers. In this IDG Research whitepaper, we examine the reasons behind these differing priorities and how best to bring the goals of IT and business together.
Gartner reports that Business Intelligence, Mobile Technologies and Cloud Computing rank 1-2-3 as the 2013 Global CIO Technology Priorities. These three trends, labelled the “Perfect Storm” of new technologies, are transforming every link in the IT value chain, promising to deliver more efficient, responsive and dynamic IT operations. But this also means massive shifts in the way IT applications and services are created, deployed and maintained. This whitepaper aims to help you begin the journey to efficient modern data management