LogMeIn 2018 AI Customer Experience Report – Impact of Chatbots and AI on the Customer Journey
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.
Maintaining up-time of your business-critical enterprise systems is essential because, if those applications stop working, so does everyone who uses them. You need responsive, expert support at all times to ensure stability, security and interoperability across your ERP environment. Download our whitepaper and evaluate some important factors as to whether third-party support is an option for your organization. Download whitepaper »
A white paper from analyst firm ESG which reviews the security and resilience challenges of moving email to Office 365 and provides insights on how Secure Email Gateways can help address those challenges. Download whitepaper »
This whitepaper discusses these information management challenges and details how they can be addressed through a modern Information Governance strategy. It talks about how companies can start implementing modern approaches to increase complpiance, but also reduce costs and risks, and drive productivity. Information management is getting harder. Organizations face increasing data volumes, more stringent legal and regulatory record-keeping requirements, stricter privacy rules, increasing threat of breaches and decreasing employee productivity. Companies are also finding that their old-fashioned, legacy archive strategies are increasingly ineffective. This is driving many organizations to rethink their approach, developing more modern Information Governance strategies Download whitepaper »