Boost for Kiwis as Jade joins forces with Meridian Energy to launch digital meter service
“Rather than ask customers to log in and look for answers, we alert them when their usage is very high and suggest they take action."
“Rather than ask customers to log in and look for answers, we alert them when their usage is very high and suggest they take action."
Christchurch-based software as a service (SaaS) talent management provider Pivot Software has marked support of 100,000 staff on its solution sets through its clients in Australasia, including Westpac, Meridian Energy, Fuji Xerox and NZ Post.
Christchurch-based Nightside Test Design, which provides testing services for technology and power companies, will look beyond Australasia to fuel growth in the coming year.
Meridian Energy has been ranked among the top six per cent of companies worldwide in Fujitsu’s Global ICT Sustainability Benchmark, with a score of 81.1.
Meridian Energy’s contact centre operation was “fortunate” that its technology, based on Genesys software, was flexible enough to allow the operation to be moved when Meridian’s building collapsed in the February Christchurch earthquake, says Tony Sumner, who heads the contact centre.