local government - News, Features, and Slideshows

News about local government
  • VoIP enhances Hobsons Bay customer service

    A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.

  • Should local government tackle Web 2.0?

    Online constituent services, security, privacy, data integrity and 24/7 operations are already on the lengthy to-do lists of busy government IT workers. Should Web 2.0 features be added to those lists and become another integral part of the online services government provides?

  • Local govt takes issue with report

    A row has broken out between Local Government New Zealand and a company that commissioned research that apparently shows more than half of city and district councils routinely fail to comply with their own resource consents.

  • Auckland gets standards right

    The local authorities of Auckland – seven territorial local authorities and the regional council – have achieved a “high measure of co-operation” in establishing some common standards and a single regional portal.