ITIL version 3 - News, Features, and Slideshows

News about ITIL version 3
  • ITIL Version 3 really means business

    Version 3 of the Information Technology Infrastructure Library was officially released on 30 May, and from what I have seen, it takes a giant step towards elevating the importance of ITIL from a business standpoint.

  • Release of ITIL Version 3 generating interest

    Technology vendors try to develop new releases and upgrades at a regular pace to keep their users happy and their profits up. But it has been seven years since the UK government agency that develops the ITIL (IT infrastructure library) specification has updated the IT service management guide. Therefore, the release of Version 3 of ITIL last week by the UK’s Office of Government Commerce is generating a lot of interest.

  • Australian hospital ahead of the ITIL pack

    Perth-based St John of God Health Care (SJOG) will be one of the first organisations in Australia to roll-out ITIL (IT Infrastructure Library) version 3, following its successful implementation of version two.

  • ITIL upgrade will cover security, outsourcing

    After the IT department at Raymond James Financial implemented best practices from ITIL, the number of calls to the company’s helpdesk dropped as much as 25% within 18 months.