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  • 9 December 2003 13:26

CommSecure launches m-commerce initiative with TeleTech and InterAcct

New process to provide instantaneous pre-paid top-up for mobile phones

SYDNEY, AUSTRALIA – December 9, 2003 – Australian consumers will have an easier way to top-up their pre-paid mobile phone accounts early next year when a consortium of technology companies launches a new m-commerce initiative.

Australian e-commerce specialist CommSecure, technology service provider InterAcct, and customer management solutions expert TeleTech, will use a GSM network channel to allow mobile phone owners to use their own handset to buy more airtime.

To top-up a pre-paid mobile phone account at present, consumers must go to a retail outlet and buy either a pre-paid card or voucher that gives them a number with which they call their carrier. Dealing with an interactive voice response (IVR), their mobile account is replenished after they key in a pin number and use a debit or credit card to pay for the extra calls.

The new system from CommSecure, TeleTech and InterAcct will allow mobile phone users to access a menu of special services on their phone, one of which is the new top-up of pre-paid accounts.

It is expected that this handset-based method for topping up prepaid mobile phones will be offered to carriers within Australia by the first quarter of 2004. Currently the Australian pre-paid mobile phone market is worth about $200 million a month.

Ray Loyzaga, Managing Director of CommSecure, says this new way of recharging pre-paid mobile phone accounts will save money, be more convenient and more secure.

“It will offer an additional service to phone users who won’t have to worry about access to a retail outlet to buy pre-paid calls since they’ll be able to top up their account anytime and anywhere,” Loyzaga says.

“They will only have to press four keys to make it all happen, rather than use an unwieldy credit card number. And since no credit card details or bank account details will move across the network it will help prevent fraud and reduce invalid use of credit cards to pay for calls.”

InterAcct is a technology services provider specialising in mobile data services using the SMS and USSD service technologies, and the integration of content management systems into mobile network infrastructure. (USSD is a protocol defined globally as a standard for all GSM networks.)

InterAcct identified an opportunity to use the control channel that exists on all the GSM networks and USSD to provide a range of information and mobile transaction services.

TeleTech, the leading provider of outsourced customer management in Australia, has formed a new division called TeleTech Payments to administer its end of the new process.

TeleTech Vice-President of Client Data, Michael Lumsden, said the consortium is currently speaking with all the major carriers and is hopeful that within the next four months Australians will be using the new top-up service.

About CommSecure CommSecure Limited (ASX:CMS) is a technology and services company providing comprehensive e-business solutions to corporate, government and other clients in Australia, Asia and the US. Established in 1998, it is among Australia’s leading e-commerce specialists with solutions that include: PaySecure (Australia’s most complete e-payments gateway service); BillSecure (electronic bill payment and presentment); MarketSecure (online share trading and financial markets systems); and HostSecure (specialist Internet hosting). It also captures and manages Direct Debit Request forms via its DDRSecure service and provides sophisticated Web development and technical consulting services. See

About TeleTech As the largest provider of outsourced customer management solutions in Asia Pacific, TeleTech has extensive expertise in anticipating, meeting and exceeding the needs of today's customer. With its regional headquarters established in 1996 in Sydney, TeleTech has grown to 4,500 employees, and 16 sites throughout the Asia Pacific region – Australia (Canberra, Latrobe Valley, Melbourne, St Leonards, Newcastle and Pennant Hills), China, Malaysia, New Zealand (Auckland, Wellington, Christchurch), the Philippines, Singapore and South Korea.

TeleTech clients include leading telecommunications providers, airlines, financial institutions, global information technology organisations, energy companies, a global motor company and several government departments.

In 2002 the Asia Pacific region contributed 9 per cent of the global revenue. TeleTech provides comprehensive customer care solutions 24 hours a day, seven days a week and 365 days a year to organisations around the world. Additional information on TeleTech can be found at About InterAcct InterAcct Data has the exclusive license over the InterAcct Solutions platform and applications in Australian and New Zealand, and is an aggregator and promoter of mobile data content and services.

InterAcct Solutions is a technology service provider, specialising in mobile data services using the SMS and USSD service technologies, and the integration of content management systems into mobile network infrastructure.

For further information: Ray Loyzaga Managing Director CommSecure Limited (02) 9497 4400

Lachie Hill Public Relations Lachie Hill Communications (02) 9953 5629

Kaaren Champion Marketing Communications Manager TeleTech (02) 9930 1581

Andrew Baartz Managing Director InterAcct 0411 101 723

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