- 23 December 2003 12:45
Sheraton New York Deploys Converged IP Telephony Solution from Nortel Networks
December 19, 2003
RESEARCH TRIANGLE PARK, N.C. – Sheraton New York Hotel & Towers has deployed an IP (Internet Protocol) telephony solution from Nortel Networks* [NYSE/TSX: NT]. Channel partner NextiraOne installed the converged IP Telephony solution with a goal of reducing costs and improving customer service.
With this deployment, Nortel Networks is shipping its 50 millionth enterprise telephony line. Nortel Networks provides an investment protected path so that each of these lines can be upgraded to take advantage of new converged technologies. Sheraton New York Hotel & Towers is a prime example of how Nortel Networks works with customers to convert traditional telephony lines into converged networking solutions.
Sheraton New York Hotel & Towers selected the recently introduced Nortel Networks Succession* Release 3.0 to evolve to a converged IP network. Protecting the hotel’s previous investment in Nortel Networks Meridian* 1* PBXs, Nortel Networks and NextiraOne, converted the PBXs to a Succession 1000 IP PBX. NextiraOne has a 12-year relationship with the hotel, and was instrumental in implementing the upgraded network solution. NextiraOne also provides ongoing full-time maintenance, including on-site technicians to support the hotel.
“The fact that we were able to take a 12-year old Meridian 1 PBX and transform it to an IP PBX demonstrates Nortel Networks commitment to their ‘Evergreen’ philosophy. We are now in position to jointly evaluate the economics and new applications that would utilize IP telephony,” said Paul Barron, vice president of Property Technology, Starwood Hotels & Resorts.
Sheraton New York Hotel & Towers also upgraded to the latest version of Nortel Networks Symposium* Call Center Server, which helps to improve customer service by routing calls to the person best able to handle them. The hotel has also installed Nortel Networks Optivity* Telephony Manager for easier management of adds, moves and changes.
“Nortel Networks solutions allow Sheraton New York Hotel & Towers to implement IP telephony at a pace that matches their business and investment protection needs while eliminating boundaries in their communications infrastructure,” said Greg Merritt, vice president, marketing, Enterprise Networks, Nortel Networks. “Enterprise customers recognize the need to move to a converged network. And with our ‘One Network. A world of choice.’ enterprise technology vision, we offer unparalleled choice in implementing proven, reliable IP telephony solutions. We can show every customer, regardless of their current infrastructure, how they can drive a solid return on investment by moving to converged networks today.”
With the upgrade to Succession 3.0, Sheraton New York Hotel & Towers now has network capacity for up to 20,000 IP phones. The phone upgrade will give managers full access to their desk phones from remote locations – home, remote offices, or while traveling – to help increase employee productivity. The hotel also has the capability of using these phones for their guests. IP phones could be deployed in suites or in meeting spaces where ease of deployment would be a major benefit. Since IP phones use the same network as computers, this enables decreased network costs by eliminating the need to run separate voice and data networks.
Nortel Networks converged enterprise communications portfolio scales from 10 to 100,000 users. Succession 3.0 offers an evolutionary, seamless migration path from TDM-based Meridian 1 systems to Succession 1000 IP PBXs. With Succession 3.0, businesses are equipped with a richer set of converged services and multimedia applications, including self-paced integration of multimedia, contact center, selfservice IVR (Interactive Voice Response), messaging and advanced IP networking capabilities. In addition, this converged platform features call server and gateway redundancy; increased IP telephony scalability, distributed access to applications, and intelligent call routing.
Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at www.nortelnetworks.com.
Certain information included in this press release is forward-looking and is subject to important risks and uncertainties. The results or events predicted in these statements may differ materially from actual results or events. Factors which could cause results or events to differ from current expectations include, among other things: the sufficiency of our restructuring activities, including the potential for higher actual costs to be incurred in connection with restructuring actions compared to the estimated costs of such actions; continued reductions in spending by our customers; fluctuations in operating results and general industry, economic and market conditions and growth rates; the communication by our auditors of the existence of material weaknesses in internal control; the ability to recruit and retain qualified employees; fluctuations in cash flow, the level of outstanding debt and our current debt ratings; the ability to meet the financial covenant in our credit facilities; the use of cash collateral to support our normal course business activities; the dependence on our subsidiaries for funding; the impact of our defined benefit plans and our deferred tax assets on our results of operations, cash flows and compliance with our financial covenant; the dependence on new product development and our ability to predict market demand for particular products; the ability to integrate the operations and technologies of acquired businesses in an effective manner; the impact of rapid technological and market change; the impact of price and product competition; barriers to international growth and global economic conditions, particularly in emerging markets and including interest rate and currency exchange rate fluctuations; the impact of rationalization in the telecommunications industry; changes in regulation of the Internet; the impact of the credit risks of our customers and the impact of customer financing and commitments; stock market volatility generally and as a result of acceleration of the settlement date or early settlement of our purchase contracts; risks associated with a consolidation of our common shares; the impact of supply and outsourcing contracts that contain delivery and installation provisions, which, if not met, could result in the payment of substantial penalties or liquidated damages; the future success of our strategic alliances; and the adverse resolution of litigation, intellectual property disputes and similar matters. For additional information with respect to certain of these and other factors, see the most recent Form 10-Q and Form 10-K filed by Nortel Networks with the United States Securities and Exchange Commission. Unless otherwise required by applicable securities laws, Nortel Networks disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. -end-
*Nortel Networks, the Nortel Networks logo, the Globemark, Business Without Boundaries, Succession, Meridian, Meridian 1, Symposium and Optivity are trademarks of Nortel Networks.
Use of the terms “partner” and “partnership” does not imply a legal partnership relationship between Nortel Networks and any other party.