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  • 7 March 2019 14:22

Confirmit Wins Gold Stevie® Award for Business Intelligence Solutions

Recognized for empowering better business decisions that drive better business outcomes

Solution category in the 13th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

Confirmit was honored for enabling organizations to drive real business change from their insights and feedback programs by helping people make better decisions and then monitoring action to ensure that they have a positive impact on key business results.

“Our aim is to empower our customers – not only leaders, but all team members – to make better business decisions every day,” said Michael Wooh, Chief Marketing Officer, Confirmit.

“But with that power comes responsibility, so as well as supporting better decision making, Confirmit provides freedom within a framework. This means ensuring that everyone follows through with plans, actions are monitored, experiences are shared, and impact is measured.

“We congratulate all those nominated and are honored to be recognized by the Stevie Awards.”

Confirmit’s engagement technologies incorporate action management techniques, predictive analytics and machine learning. Businesses using Confirmit’s solutions can map and connect feedback and data sources, drive smarter decisions, and enable faster reactions.

Most importantly, they can monitor the impact of action taken and help determine ROI. Two key technologies that help businesses see success include Confirmit Concept Miner and Confirmit Action Planner.

Concept Miner uses Artificial Intelligence (AI) and advanced deep learning techniques to ensure quick and easy understanding of key insights that may be hidden within text data. Action Planner empowers companies to track and monitor the impact of initiatives on business results and drive viral change.

These tools give every team member access to insight that informs smart decisions – and ensures everyone can see the impact of them – uncovering new best practices and avoiding repeat mistakes. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition.

Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

“All of the Stevie Award winners should be very proud of their achievements,” said Stevie Awards President and founder, Michael Gallagher.

“Independent professionals around the world have agreed that their accomplishments are worthy of public recognition.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

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