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  • 29 March 2018 04:17

Confirmit Hits New Customer record

Company achieves outstanding customer growth, reaches new heights in technology and continues to drive the CX industry into 2018

Confirmit has secured a record number of new customers and extended relationships with long-standing accounts to close out an exceptional year of achievements, particularly in the Asia-Pacific Market.

Companies such as BuzzBack, ICM Direct, LexisNexis, Mathematica, RS Components and Virgin Money are among the organizations entering 2018 with Confirmit.

Confirmit also rolled out innovative new products and technology to better serve their customers’ needs, appointed new leaders and achieved several awards along the way.

President and CEO Ken Østreng said 2017 was a strong new business year for Confirmit, putting the company in an excellent position for an exceptional 2018.

“I’m particularly pleased that we achieved double-digit growth in the dynamic Asia-Pacific market,” Mr Østreng said.

“It’s also gratifying to note that scores of clients signed multi-year contracts to secure Confirmit as a long-term partner.

“We rounded out the year with the company’s largest sales quarter in our history for Q4 which is a real testament to our continued innovation.”

Technology Milestones

In 2017, the company launched Confirmit Survey Designer, an intuitive survey creation tool that removes the complexity of advanced survey generation and enables questionnaires to be created in half the time of competing solutions.

Confirmit also released Version 23 of award-winning Confirmit Horizons which now offers new machine-learning powered text analytics in Confirmit Genius, and powerful new features in Confirmit SmartHub.

Other Confirmit Horizons’ milestones include: • Over 1,500,000,000 surveys completed on the platform since 2010 • 25,000,000 text fields processed through Confirmit Genius in 2017 • More than 10,000,000 CAPI (face to face) interviews completed on the Horizons platform during the year

Confirmit Go, an app for business users who need easy, on-the-go access to case management using Confirmit Action Management, was released in tandem with Version 23 of Confirmit Horizons.

Alongside these new innovations Confirmit’s software has been successfully audited for SOC2 compliance and is prepared for the upcoming General Data Protection Directive (GDPR).

During 2017, Confirmit was cited as a leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017.

Siemens Corporation Manager, Customer Excellence, Linette Myland said Siemens had worked closely with Confirmit on CX for several years with significant results for Net Promoter Score® and overall impact on the business.

“We’ve been able to take advantage of many of Confirmit’s constantly-evolving capabilities, including text analytics,” Ms Myland said.

“Our partnership with the team at Confirmit is critical to the work we do to ensure Siemens offers an excellent and consistent customer experience in every phase of the customer journey.”

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