In the coming years, the flexibility and cost alternatives provided by new technologies such as virtualization, internal and external cloud computing, and different types of cloud-based solutions will offer IT infrastructure and operations (I&O) professionals a choice of platforms for running an application or business service. This changes the scope of capacity planning and consequently the process of planning capacities. Capacity planning is no longer just a process aimed at forecasting hardware needs; it's the key to understanding and optimizing the cost of running business services through platform selection.
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