Stories by Ellen Fanning

Expectations with service-level agreements

PALM DESERT, CALIFORNIA (03/10/2004) - A service-level agreement is a lot like a two-way street. When a written agreement is in place, partners on the business side can articulate their requirements. At the same time, IT can hold those business partners to specifics about their volume, availability and performance needs.

Extracting reporting capabilities from ERP

PALM DESERT, CALIFORNIA (03/09/2004) - The information was there; it was just hard to get at. That was the conundrum facing Northrop Grumman Information Technology, a Herndon, Va.-based provider of advanced IT, engineering and business offerings.

IT leadership in trying times

Turbulent times offer the best test of an IT executive's mettle, and never before have so many forces converged to challenge today's technology leadership.