Why can't the IT industry get outsourcing right?
Stories by Peter Hind
They say a modern optimist is someone who irons five shirts on a Sunday. It seems we work in a world where planning is impossible, the future is now and change is the only constant. There's little doubt that this flux takes its toll. In 1992 IDC's Forecast for Management survey revealed staff turnover in local IT departments averaged 9.93 per cent. In last year's survey that figure was just under 27 per cent.