Stories by Lee Copeland Gladwin

As online returns grow, process grows more complicated

Starting this week, online merchants are moving leftover Mother's Day gifts to the virtual markdown shelf and dealing with returns. Done right, a return system is built upon linked back-end systems and contains myriad return scenarios written into the business rules.

IT enterprises stress flexible software architecture

The growing corporate demand for Web services is accelerating IT's shift to component-based software, a complex and time-consuming process that comes at a time when the software architects needed to design applications are in short supply.

Users yawn at latest .Net pitch

Microsoft Corp. last week outlined what it hailed as the most important building block of its .Net distributed Web services strategy. But the consumer-oriented technology called HailStorm is barely a cloud on corporate users' horizons.