Stories by Craig Horrocks and Bernard Woo

A lesson from Australia

IT disputes rarely reach court, so when there is a full-blown, judicial examination of the industry's marketing practices, reviewing the case is worth some executive time.

It’s all there in black and white -- maybe

Advice on how to avoid and manage disputes in ongoing business relationships ranges from the guru level to the practical. Still the most popular is the old adage that the best place for the contract, once signed, is the bottom drawer.