Stories by John C McCarthy

Vendor management offices provide value

By itself, an ironclad contract can't save a soured sourcing relationship, any more than an ironclad prenuptial agreement can ensure a happy marriage. When the honeymoon is over and you realise that the vendor with which your company entered a multiyear relationship isn't all you thought it would be, you scramble for the contract to see what options you have. But at that point, it's probably too late to salvage the relationship.