Stories by Andrea Vance

Govt to increase scrutiny on Telecom 111 calls

Telecom will have to report regularly to the Government on the 111 service, Communications and Information Technology Minister Steven Joyce says.
He has signed a Memorandum of Understanding (MOU) between the firm and the Crown, he announced today.
It follows an inquiry into problems which saw the 111 service go down in February when Telecom was experiencing problems with its XT network.
At the time Joyce said he would look at imposing sanctions on the telecommunications giant.
"The focus of the Memorandum of Understanding (MOU) is on the reliability of the 111 service. It clarifies Telecom's responsibilities and provides for greater transparency of Telecom's performance," he says.
"The Government will have increased scrutiny over Telecom's management documentation for the 111 system and Telecom will provide the Government with regular reports on key service measures for 111 calls.
The Government with emergency service providers, telecommunications industry service providers, and Telecom will now develop the ''long term governance model'' for the 111 service, he said.

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