Stories by John D Halamka

Ten tips on resolving IT problems

I recently joined my team in troubleshooting a complex infrastructure problem affecting the private cloud that hosts our community electronic health records system. The incident put me in mind of the things I have learned from such experiences over the years. Here are 10 tips:

Time — the most important resource of all

Time is the one commodity you cannot buy or make more of. It is our most valuable resource. As a CIO, I should allocate this precious commodity to those people and projects most needing attention.

Open-source desktop quest almost complete

Is 2008 the year of the open-source desktop? Red Hat Linux is now widely deployed on the servers in my datacentre. Users have no idea what operating system underlies our web applications and databases, nor do they care, as long as those tools are highly available.