Your five-minute wrap of the top Australian ICT stories this week.
Stories by Tim Lohman
For all the talk of reforming telecommunications customer service in the past year, almost 200,000 new consumer complaints were received by the office of the Telecommunications Industry Ombudsman (TIO) in the last 12 months.
The Australian Competition and Consumer Commission (ACCC) is to deploy a new contact centre solution to help the agency cope with an expected large increase in calls prompted in part by the launch of the carbon tax mid next year.
The dream of Australia becoming an Asia-Pacific Cloud computing hub could become a reality, but hinges on having a well-designed regulatory and policy environment and overcoming cost challenges, a new report argues
Telecommunications, finance and health companies, along with government agencies, have featured prominently in the complaints received by the Office of the Australian Information Commissioner (OAIC) during the past year.
IT departments should look to BYO device contracts with company employees as the means for balancing the needs and desires of end users with the requirements of the organisation to manage risk and control cost.
While offering neither fixed line calls or fixed broadband services, Vodafone Hutchison Australia (VHA) believes the National Broadband Network (NBN) will still deliver the telco an increase in business.
Part two of <i>Computerworld Australia's</i> look at hacktivism and its consequences.
Like the mutant offspring of Captain Jack Sparrow and French anarchist Pierre Proudhon — famous for his ‘property is theft’ claim — activist hacking group LulzSec surfed the Web spreading debonair charm, chaos and reckless acts of ‘hacktivism’ in equal measure.
Sony Computer Entertainment Australia should have acted more quickly to notify customers of the data breach from the hacking of the PlayStation Network and Qriocity platforms in April, the office of the Australian Privacy Commissioner has said.
The Australian Defence Science and Technology Organisation (DSTO) plans to spend up to A$2.2 million on prototyping new cyber security technologies to help ‘future proof’ Australia’s defence capabilities.
The allocation, part of Defence’s Corporate Enabling Research Program (CERP), will fund an industry partnership to develop advanced technologies for countering emerging cyber security threats.
Prototypes created under the CERP are expected to include specialist digital hardware design, software engineering, and radio frequency engineering involving wireless communications.
The cyber security research program will include assured operation of ICT systems where those systems are manufactured from untrusted commercial components, and ensuring the integrity of information and information flows within enterprise and government systems.
Machine ‘reasoning systems’ capable of analysing and verifying system policies, procedures, and security architectures particularly in support of evolving network boundaries and security threat posture will also be researched.
Some $2.2 million will be spent on the program, including $220,000 in the first year and $660,000 each year for a further three years.
The initiative follows the announcement last week that Defence’s major intelligence agencies will shortly move to a new direct-source relationship for their Oracle-based hardware, software and services.
Through moving to a new sourcing arrangement, affiliated agencies of the Australian Defence Intelligence Group (DIG) will be able to “market test their current support, maintenance and acquisition arrangements for their inventory of Oracle hardware and associated system software products”.
The same week, Defence said it will shortly commence its Centralised Processing (CP) initiative to establish a single, integrated capability for the management and provision of centralised processing facilities, infrastructure and services at the unclassified, classified and secret levels.
The initiative seeks to achieve a major reduction in capital expenditure and operating costs through the introduction of less expensive ICT infrastructure, the rationalisation and standardisation of ICT infrastructure, the consolidation of data centres, and the simplification of Defence’s ICT management environment.
Australia’s major Defence intelligence agencies will shortly move to a new direct-source relationship for their Oracle-based hardware, software and services.
New safety technologies, rather than the banning of mobile device use in cars, will have a major role to play in reducing the number of road fatalities during the next 10 years, according to motoring researchers and academics.
CenITex, the Victorian Government's shared services IT agency, will adopt a new IT governance, risk and compliance (ITGRC) package to improve its information security function.
Your hand-picked five-minute wrap up of the biggest Australian IT stories of the week.