Stories by Jack Keen

Wanted: Metric skeptics

FRAMINGHAM (10/02/2003) - I confess. I'm a numbers kind of guy. But I'm concerned. I see too many numbers, with too little meaning, cavalierly factored into too many IT value discussions. Metrics are often management's single most important determinant of value. So allowing anything less than top quality numbers--and the correct context for these measurements--leads to wrong decisions about which IT investments to select, which implementation paths to choose or what portfolios to manage.