Despite major investments in Customer Relationship Management (CRM) technologies, organizations are still struggling with the fundamentals of managing their customer relationships, according to findings in a new report from Dimension Data SA, which surveyed over 200 contact centers across the world.
Stories by Computing South Africa staff
JOHANNESBURG (11/26/2003) - M-Web Business Solutions has signed a distribution contract with Workgroup, aiming to benefit both companies' channels by opening up new business avenues for partners in vertical markets.
JOHANNESBURG (11/26/2003) - M-Five Software Pty. Ltd. has announced the appointment of Trans Business Machines (TBM) in Kenya to its network of value-adding implementation partners for Hansa Business Solutions financial and e-business software.
JOHANNESBURG (11/26/2003) - Dell Inc. Wednesday expanded its handheld product family by introducing its newest member, the Axim X3. The unit weighs 142 g, and measures 1.4 cm thick.
JOHANNESBURG (11/26/2003) - As the digital camera user base grows, so does the demand for digital imaging services. Users want a hard-copy photograph from their digital camera, to make copies of existing pictures, without negatives, and to archive film images on CD.
JOHANNESBURG (11/26/2003) - Cape Town, South Africa-based corporate learning company, Bridge People and Technology (Bridge PT), Wednesday announced the opening of offices in Italy and France.
JOHANNESBURG (11/26/2003) - The International Bureau of the Permanent Court of Arbitration (PCA) at the Hague Tuesday ruled in favor of Econet Wireless Limited (EWL) in its application for the designation of a new appointing authority to replace the current appointing authority, namely the chief justice of the federal high court of Nigeria.
JOHANNESBURG (11/26/2003) - Alcatel SA announced Wednesday that an agreement has been signed to sell a 30 percent stake of the company to a new local partner, as part of the Black Economic Empowerment (BEE) program.
JOHANNESBURG (11/26/2003) - Cellular service provider, Cell C, has awarded the tender for its 1600 user, knowledge and collaboration platform to Sandton, South Africa-based specialist development and integration firm, Mint Net Pty. Ltd..
JOHANNESBURG (11/25/2003) - Local software specialist, Bateleur Software Solutions Pty. Ltd., says that it has made inroads into international markets with sales of its locally-developed utility software in Ireland and France.
JOHANNESBURG (11/25/2003) - JSE-listed EOH announced today that it has signed an undisclosed ICT outsourcing deal with SA Rugby.
JOHANNESBURG (11/25/2003) - Port Shepstone, South Africa has upgraded its street surveillance system to ensure 24-hour street security monitoring with help from Intervid Africa, the regional operation of security solutions provider Intervid Inc.