In 1989, management guru Peter Drucker penned an article in the Wall Street Journal titled "Sell the Mailroom". In it, he made the case for shedding those elements of your business that "do not make a direct and measurable contribution to the bottom line". These he listed as "clerical, maintenance and support work."
Stories by Paul Ingevaldson
The IT press is full of articles on aligning IT with the strategy of the commpany. The questions abound: "How do we align our projects with corporate priorities?" "How do we know we're working on the right projects?" "Why doesn't management feel good about IT?"