Stories by David Rohde and Stephen Shea

Fighting back against telecom surcharges

FRAMINGHAM (10/03/2003) - Running a corporate telecom shop often feels like playing the Whack-a-Mole machine at a carnival - you keep pounding down the moles but they keep popping back up. That's never more true than in the game of bill surcharges, in which every move by user groups or the government to rein in confusing bill add-ons soon is parried by an even more maddening and confusing line item from the carriers.