Chorus rejigs exec roles to sharpen customer focus
- 15 August, 2017 16:45
Chorus has announced a reorganisation of its senior management roles with CEO Kate McKenzie saying the new structure reflects the company’s “ongoing focus on improving customer experience.”
However the only detail provided that is specific to a sharpened focus on customers is the creation of the role of general manager customer care, which is yet to be filled. Chorus says a recruitment process is underway.
Another new role has been created, that of general manager, strategy & business operations, and Scott Newton has been recruited from Fletcher Building to fill it. At Fletcher he holds the role of group general manager, transformation and prior to joining Fletcher was the turnaround lead at Spark.
McKenzie said his team would run the Chorus programme of work, helping drive programme disciplines, the prioritisation of initiatives and continuous improvement end-to-end across Chorus.
“The strategy and business operations team will also have a view of what’s next beyond the current programme of work so we’re able to keep ourselves competitive and maintain a steady focus on the market,” she said.
Chorus also announced that chief commercial officer Tim Harris has decided to move on after three years with Chorus. It has given no indication that a replacement will be found for that role.
Following the reshuffle, the Chorus executive team, from 4 September 2017 will be:
Kate McKenzie – chief executive officer
Andrew Carroll – chief financial officer
Nick Woodward – GM product, sales and marketing
Ewen Powell – chief technology officer
Ed Beattie – GM network and field management
Scott Newton – GM strategy and business operations
Vanessa Oakley – general counsel
Shaun Philp – GM human resources
Ian Bonnar – GM corporate relations
Vacant – GM customer care