The New Zealand Telecommunications Forum (TCF) has published a for-comment draft of a new code for the installation of fibre to the premises.
TCF says the code aims to establish nationally consistent standards that will ensure the telecommunications industry delivers a good experience to customers when communicating, installing and connecting a new residential fibre fixed line access service (FFLAS).
TCF CEO, Geoff Thorn said New Zealand’s internet service providers, fibre companies and technicians had already adopted most of the practices outlined in the code so the main purpose of the exercise was to formalise the standard.
However, the draft code also outlines the key information that needs to be shared with consumers to ensure they can make informed choices and are educated about the installation process.
Thorn said that, for many consumers, having fibre installed was a frustrating and complicated experience because it is a complex process with multiple parties involved.
“The TCF has put the consumer at the centre of process when developing the code, as we feel that it is necessary to ensure that it is simple and easy for New Zealanders to upgrade to fibre in order to enjoy the benefits that are available.
The TCF is seeking public submissions on the draft code by 31 May. A draft copy of is available on the TCF website. The finalised code is expected to be in force by the end of the year.