Precise location promised for 95 percent of mobile 111 calls

Precise location for calls to 111 from mobile phones will be increased from 70 percent to 95 percent of calls by 2020, using technology from Datacom.

Precise location for calls to 111 from mobile phones will be increased from 70 percent to 95 percent of calls by 2020, using technology from Datacom.

The Emergency Caller Location Information (ECLI) service was introduced in May 2017, offering location typically to within 50 metres for Android phones and extended to Apple iPhones in April 2018 (In its original announcement the Government failed to mention that the service was supported only on Android phones).

Broadcasting, Communications and Digital Media Minister Kris Faafoi said the enhancements would extend the service to support basic non-internet capable phones and those of overseas visitors.

According to the Ministry for Business, Innovation and Employment (MBIE), which oversees the service, in its first year, ECLI was used to help verify locations of almost 400,000 emergency calls. When these enhancements are complete, MBIE expects the number to almost double.

The ECLI service is overseen by and run in partnership with Datacom. The core of the service is the Location Area Service (LAS), designed, built and supported by Datacom. Location information is provided by the phone using a combination of GPS, Wi-Fi and cell tower information.

According to Datacom LAS is built on Datacom’s own services, including Datacom SMS gateway, Datacom’s all-of-government infrastructure-as-a-Service (IaaS) and Datacom’s telecommunications-as-a-Service (TaaS) platforms that allow custom API integration with all of New Zealand’s mobile networks, and with Google Android and Apple’s iOS smartphones.

"LAS uses a micro-service based architecture and leverages the latest Microsoft C# and .NET Core technology," Datacom says.

"The micro-service approach provided a more robust, secure and flexible system that ensured changes within any one service did not impact any other part of the system. Microsoft Azure was used to provide quick and easy development environments, with Azure based Visual Studio Team System (VSTS) enabling continuous integration. Continuous automated deployments were provided by Octopus Deploy."

 

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