JOHANNESBURG (04/05/2004) - Spanish company Presence Technology and multinational ICT group Spescom Ltd. have signed a strategic partnership agreement.
Under the terms of the agreement, Spescom will market Presence Technology contact center solutions -- specifically the CRM Optimizer product -- in Africa.
CRM Optimizer solutions are said to improve the interaction between contact centers and customers, regardless of the medium used -- whether it is voice, Internet, e-mail, VoIP, call-back or SMS messaging.
According to Paul Fick, MD of Spescom DataFusion, the group's contact center operation, training has already commenced.
"Presence's products complement our current product range well and will afford our contact center customers significant additional functionality and business benefits," he says.
William Weber, CEO of Presence Technology, notes that the agreement is an important development for the Spanish company. "Spescom's leadership in the contact center arena opens up the African market for us and aids our strategic goal of expansion into international markets," he concludes.