Iron Mountain service assesses e-mail retention systems

FRAMINGHAM (10/03/2003) - Iron Mountain Inc. this week announced a consulting service aimed at helping financial services firms comply with increasing pressure from regulatory agencies to store internal and external electronic correspondence.

Boston-based Iron Mountain said its Records Management Program Gap Analysis service can gauge a company's retention approaches and recommend changes, including the addition of e-mail archiving and search capabilities that can be outsourced or developed in-house.

David Young, director of business systems at the Common Fund for Nonprofit Organizations, a broker/dealer in Wilton, Conn., uses a message archiving and search service for Microsoft Exchange systems that Iron Mountain announced in January. Young said he signed up for the service because of regulatory pressures and an increased threat of litigation.

Following the Rules

The U.S. Securities and Exchange Commission requires financial services firms to store all e-mail traffic in its original form for at least three years and to make those communications "accessible" for the first two years. The National Association of Securities Dealers Inc. also has rules that require brokerages to monitor and store communications with their clients.

Young said that trying to comply with the message retention rules on your own can become "an administrative nightmare" for IT managers. "You've got boxes (of paper documents) to deal with, optical storage to deal with, you need additional IT support for disaster recovery, and you need to make sure your servers are up and on the network," he said.

Brian Babineau, an analyst at Enterprise Storage Group Inc. in Milford, Mass., said a cottage industry has grown up around regulatory compliance within the financial services market. But he cautioned that outsourcing isn't always the right answer, although it's often the smart one for small to midsize businesses.

Babineau said CIOs and corporate attorneys need to work together to fully understand the message-retention rules and then determine whether their companies face compliance risks. He added that even large Wall Street brokerages with sufficient IT resources have to be careful to ensure that acquired companies are compliant.

"It's not the e-mails created two months ago you have to worry about as much as the e-mail created two years ago when you brought (the new company) on board," he said.

Iron Mountain's e-mail archiving service uses EMC Corp.'s Centera disk arrays and mailbox management, regulatory compliance and content searching software from Arlington, Texas-based KVS Inc. But Iron Mountain officials said IT managers can use the gap analysis offering separately to help prepare for the development or upgrade of in-house archives.

Charles Bennett, director of compliance at Hornor, Townsend and Kent Inc., the broker/dealer division of Penn Mutual Life Insurance Co. in Horsham, Pa., said the company's 16,000 sales representatives can generate as many as 12,000 e-mail messages a day. Bennett added that he plans to begin using Iron Mountain's Web-based archiving service this month.

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