The Warehouse Group — which operates The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7 brands — is moving its customer facing IT systems to IBM New Zealand’s cloud services
The move will cover its main website, point of sales systems, inventory and financial systems, all of which will move to the IBM cloud early in 2018.
The shift will see a consolidation from ten multivendor data centres to two centres and will result in all Warehouse Group brands operating on the same infrastructure.
The group said the migration to IBM Cloud would also make it easier and more cost effective to manage group IT infrastructure. As part of the managed cloud service, IBM will provide a single view dashboard for more efficient management, standardised billing and dynamically matching resources with demand.
Warehouse Group CIO and CDO Timothy Kasbe said the move was part of an infrastructure modernisation program designed to enhance the customer experience in-store and online. “Shopping with us increasingly involves a digital component, such as online shopping using our site or app, browsing on a mobile device while in-store, or click and collect,” he said.
“To be able to keep pace with customer expectations, we need fast and reliable systems that are flexible enough to integrate new mobile-based services,” he said. “Moving our most important systems to the cloud, together with transforming business processes will ultimately deliver an enhanced experience for customers to engage with the Warehouse from anywhere, at any time and through any device.”
He added: “IBM Cloud gives us flexibility, security and performance, while hosting our customer facing apps locally allows us to keep control of our proprietary data and utilise renewable energy.”
Kasbe, who joined the Warehouse Group in early 2017, spent a decade with IBM in the US from 1996 to 2006 as general manager and partner of IBM Global Retail.
At the time of his appointment CEO Nick Grayston said he would “drive new and innovative ways for customers to access everything The Warehouse Group offers.”
In July this year the Warehouse Group became one of the first users in the world for a range of cloud-based business applications provided by Zoho. These applications however are for use by group staff, not customers.