Life insurance company Fidelity Life has created a new role of chief technology officer and has named Dan Wilkinson, formerly executive manager customer technologies at Suncorp New Zealand, as the inaugural holder of the role, reporting to CEO, Nadine Tereora.
Tereora said the creation of the new position was a reflection of the role of technology in delivering seamless experiences for customers, financial advisers and partners. “Technology and customer insights will deliver innovation to drive customer engagement, improving product and service performance,” she said.
“This will also underpin growth for Fidelity Life, our advisers and partners. Technology is evolving rapidly and will play a key role in helping us build a sustainable business. … Dan brings extensive knowledge and insights to Fidelity Life which will prove invaluable as we strengthen our digital capability and create and respond to opportunities.”
According to Fidelity Life, “While at Suncorp Wilkinson led the introduction of Suncorp New Zealand’s first eCommerce capabilities, and spearheaded a number of digitally-focused initiatives across both technology and people.”