To improve the quality of patient care one of New Zealand’s largest private hospital providers, MercyAscot, has deployed the Qlik visual analytics platform in conjunction with Qlik Elite partner Acumen BI, which specialises in providing Qlik business intelligence software to the healthcare industry.
Qlik said MercyAscot had launched a project to replace its single-view legacy reporting system with a visual analytics platform that provides self-service access.
“Specifically, it introduced 12 analytics applications powered by Qlik. By building customised applications designed to support various business functions throughout the organisation, including human resources, operations, finance, quality and patient feedback, MercyAscot has been able to initiate an internal revolution with data.”
According to Qlik, MercyAscot is now able to gain a more accurate view of where operational efficiency improvements can be made at each of its sites: Epsom, Remuera and Takapuna.
“Rather than rely on static reports which were often time-delayed, MercyAscot wanted a system that would allow staff to act more quickly on patient feedback to make quality improvements,” Qlik said.
“In addition, connecting to multiple data sources and systems to see how various departments link together was paramount in being able to drive optimum efficiencies holistically.”
Qlik said its technology had enabled MercyAscot to make meaningful data accessible to all staff, encouraging individuals to seek information on operational performance.
“Insights from areas such as patient feedback have been linked to the platform to drive improvements to patient care, which in turn has motivated staff to immediately take action and make even more improvements.
“For example, a custom application MercyAscot created includes the operational efficiency app, designed to support operating room utilisation. The app provides an accurate near real-time view as well as information on cancellations and delays. Previously, it took between six-to-eight weeks to understand this information and now MercyAscot can do this in near real-time and make more timely decisions to enhance operating room throughput.”
MercyAscot’s director of medical services Dr Lloyd McCann said the organisation was data rich, but information poor. “We struggled to process our data fast enough to use it effectively across our business functions and knew this had to change.
“Data and information were secondary considerations; it was cumbersome and did not provide insights that were impactful or actionable. With Qlik, we can now see the whole picture when it comes to our data, which has truly changed the perception of the value of data within our organisation.
“Our people are now interested in the data; openly discussing the numbers and improvements that can be made. As a result, we have become more pragmatic; using our data to validate our objectives, which enables us to make business decisions that reflect both the demands of our patients and needs of our staff.”