Refining NZ taps Rimini Street for Oracle support

Chooses Rimini Street for EBS support

Refining NZ, New Zealand's only oil refinery, has switched support for its Oracle E-Business Suite (EBS) for financial management to Rimini Street because Oracle support for its outdated version was both costly and inadequate.

Jane McKenzie, head of corporate IT at Refining NZ, told Computerworld that the company had not upgraded EBS beyond version 11.5.10 for which support ended in November 2013 because it had no need of the additional functionality.

“We have very simple meeds. We have only five customers and we don't send out invoices, we use a different system. So the functionality we need from a financial management system is quite low,” she said.

“All we use Oracle EBS for is for general ledger and our fixed asset register. We don’t have an ERP system. We use Oracle HR but only for a database. We use Maximo to manage our assets and our workflows.”

After the end-of-support date for Oracle EBS 11.5.10 she said Oracle could only offer ‘best effort’ support. “You go into a best effort queue, you pay a lot of money and you could wait months.”

Rimini Street, she said, offered much better support for half the cost and would also support customisations, which Oracle would not.

Refining NZ has had its Rimini Street support contract in place for 18 months, McKenzie said, but has needed to draw on it only once. However she said its greatest value was that it had given the company a safety net to enable it to plan and budget for migrating to a new financial management system at its leisure.

“We are looking at a four to nine month project and the opportunity Rimini Street has given me to buy time and plan this properly is of huge value to me,” she said. “For organisations in our situation it is a great solution.”

She said Refining NZ hoped to complete the project in 2018. “We will determine later this year what will replace Oracle EBS with but it is unlikely to be Oracle, because we don't need all the bells and whistles.”

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