Orcon and Slingshot have come up with a workaround to reduce the delay of up to six weeks between ordering a UFB service and that service being activated. However it’s greatly inferior to a solution just launched by Telstra in Australia.
When customers sign up for a UFB service with Orcon Slingshot they will be able to get an ADSL service at $59.95 per month with unlimited data until the UFB service is activated. Orcon Slingshot says this ADSL service should be activated within 10 days.
In Australia Telstra this month launched a solution providing immediate broadband access via its LTE mobile network. Its new Telstra Gateway Frontier modem router for use on the National Broadband Network or on an ADSL service ships with an embedded SIM and cellular modem. If for any reason the fixed broadband service is unavailable it switches automatically to LTE. However throughput is only a fraction of the LTE network’s capability: 6Mbps downstream and 1Mbps upstream.
According to Orcon Slingshot, research just released by Kiwi business iMoved.me predicts around 1,000 moves a day in March, but for Kiwis lucky enough to find themselves in a property that can get ultra-fast broadband (UFB), there’s a risk they could be offline for some time.
Orcon Slingshot general manager consumer, Taryn Hamilton, said: “With fibre installs already set to take anywhere up to six weeks, what people don’t always realise is that if the order hits any snags, like neighbour consents or non-standard build work, they can be left with no internet – and as expected, they can get pretty annoyed, especially if it drags from weeks to months. It’s an issue that has been troubling the industry as a whole for a while now.”
She added: “A recent survey by Consumer NZ found the biggest complaint with UFB was lengthy installation delays; an issue for 23 per cent of customers – and Slingshot and Orcon data from December supports this finding, showing average wait times for MDU Consent UFB installs to be as long as 67 days.”