Vodafone says it is offering residential customers of its fixed broadband service who also subscribe to one of its latest mobile plans “unlimited” access to mobile broadband in the event of a problem with their fixed broadband service.
Vodafone consumer director Matt Williams said that if a fixed broadband fault could not be immediately resolved by the call centre a customer would get as much mobile data as their household needed at no charge until the fixed broadband connection is up and running again.”
“The data can be applied to up to four eligible Vodafone mobiles in your household within minutes and, by setting up Wi-Fi hotspots from these mobiles, all your other devices at home can be connected,” Williams said.
He added that the offer would also apply to customers moving house and waiting for their fixed broadband service to be connected. “We acknowledge it can be a painful process getting your essential services up and running, but problems with internet access will now be a thing of the past with this simple solution.”
Vodafone said faults that could not be resolved on the spot by the call centre were usually resolved within three days. “Most of these relate to older-style copper connections, and a smaller number apply to fibre connections.”
Despite saying that customers would get “unlimited” access to mobile broadband, Vodafone said also: “Once the free data has been applied to the customer’s Vodafone On Account or Prepay mobile, it’s theirs to keep – even once the fault has been resolved.”
A Vodafone spokeswoman explained this apparent contradiction, telling Computerworld that a fixed amount of data would be applied to customer accounts.
“We will be applying the data to customer accounts in seven day bundles. If something causes the broadband connection to be down for more than seven days, we will apply another bundle.”
She did not specify the size of this bundle, saying only “There will be more than enough data in each seven day bundle for a full household to function normally no matter what plan the household is on.”