Broadband Compare adds phone and chat support

Expands ISP database

New Zealand broadband comparison website has launched telephone and online chat support and says it has expanded its database of internet providers and broadband plans available in New Zealand to more than 2800 different broadband packages from 94 different New Zealand ISPs.

It says the new support services will help people who are not entirely comfortable committing to a new broadband plan without discussing the options first.

For the online service, visitors to the site input their address and the site returns information on the type of broadband connection available at their property. Users then apply filters to say what they use the internet for and if they need any extras like a telephone landline, free modem or the type of contract they are after. Once these questions are answered, Broadband Compare says the website returns the most suitable plans which can then be sorted by the Broadband Compare rating or according to price.

The company says more than 13,000 people visited the free to use broadband comparison website in August to check the internet connectivity at their address and to compare broadband plans.

The site launched on 30 June. It was founded by Gavin Male and Alex Grace, recent migrants to New Zealand who had difficulty finding the best broadband plan for their needs. It now claims to be helping more than 500 people a day find a more suitable broadband plan for their needs.

Male said: “Some users have been pleasantly surprised at how much money they have been able to save, especially when switching to some of the new providers who are focussed on providing their services through the new ultra-fast fibre broadband network, almost everyone has been surprised at how many different options there are in the market for providing their broadband connection to home or work.”

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