Auckland-headquartered communications technology company Pyrios (formerly known as Agile) will resell Interactive Intelligence’s cloud-based contact centre services in New Zealand and Australia.
Pyrios is supporting the full suite of Interactive Intelligence’s Customer Interaction Centre (CIC) and PureCloud contact centre applications, including multimedia, workforce optimisation, analytics, and self-service.
The move follows the deployment by Pyrios of CIC to national employment services provider Workskil Australia.
Pyrios’ head of product and marketing, Simon Nicholson, said Pyrios had chosen Interactive Intelligence “on the basis of their recognised leadership and an innovative roadmap that supported our cloud service strategy.”
Workskil Australia CEO, Nicole Dwyer, said: “Our organisation had never previously delivered centralised support services. Implementation of the Australian Government’s jobactive Employment Services programme in 2015 mandated a rapid deployment requirement and a software solution that would minimise the learning curve for our staff.
“Our selection of Pyrios to deliver Customer Interaction Centre provided us a smooth transition, and allowed us to deliver a responsive and high-level of customer service to our clients.”
Agile changed its name Pyrios in April 2016, with CEO Robyn O’Reilly saying the company had evolved from its days as an Avaya distributor and the move “gave impetus to a rebrand that moved the company beyond the shadow cast by its legacy.”
She said the rebrand also provided a unique name that would not be confused with Agile software development, and was available for trademark on both sides of the Tasman.