Careers New Zealand has deployed Vodafone to manage its ICT infrastructure, becoming one of the first group of government agencies to adopt Telecommunications as a Service (TaaS).
As reported by Computerworld New Zealand, TaaS is an All-of-Government initiative designed to simplify the integration of customer services across agencies with Careers New Zealand selecting Vodafone from the All-of-Government TaaS supplier panel.
Terms of the deal will see the move further progress the agency’s organisational transformation over the past 18 months.
Vodafone Enterprise Director Ken Tunnicliffe says the upgrade will help Careers New Zealand tackle the opportunities and challenges of today’s digitally connected society.
“Careers New Zealand has a dedicated team of people helping kiwis explore their career potential and make informed learning and work choices,” Tunnicliffe says.
“Our job is to clear the way so they can do what they do best, and we’ll do this by delivering a secure, flexible and reliable ICT framework for them to operate in.
“Vodafone Ready Government solutions are backed by our leading network to ensure their teams can connect to people, places and things more reliably and securely.”
Careers New Zealand is a nationwide agency with offices in multiple locations - employees mostly engage with the public through Advice Line call centre and a high traffic website, which is projected to receive 4.2 million New Zealand visits this year.
Careers New Zealand General Manager Channels and Digital Resources, Jane Ratcliffe says the agency partnered with Vodafone to utilise the telco’s “range of managed, modern and flexible ICT services.”
“Careers New Zealand’s newly mobile responsive website is just one example of what lies ahead for our organisation as we unlock TaaS alongside Vodafone,” Ratcliffe adds.
“We selected Vodafone because they were very quick to understand the transformational journey we are on and offered relevant solutions to further our vision.”
Ratcliffe says the transformation will include fit for purpose managed infrastructure, enhanced mobile and data capability, productive and secure unified communications, video-conferencing capability and the implementation of modern call centre software.
“We envisage boosting productivity for staff through enhanced connectivity and mobility, creating an environment where individuals work in the way they are most effective,” she adds.
“We will also upgrade the software underpinning Advice Line. This means the service will be efficient and focussed, leading to greater satisfaction for our Advice Line customers.”