​Telcos back Govt plans to reduce UFB delays and frustrations

On the whole, the telecommunications industry supports the changes, which will “remove a barrier” to connecting to the UFB network.

“To place the size of the task for the industry into perspective, the number of UFB connections is currently about twice the number of new connections the electricity industry is doing, and it is increasing rapidly as consumers understand the benefits of fibre.”


The Government’s announcement has also been welcomed by MyRepublic, who believe the move demonstrates an “important step” toward ensuring all New Zealanders are able to enjoy the vastly superior internet experience provided by fibre broadband.

“This improvement is an important step to address some of these challenges around consent, and ensures consumers who are currently affected by delays, can be connected in a timely and simple process, whilst still respecting the rights of property owners,” says Vaughan Baker, Managing Director, MyRepublic.

“A pragmatic consents process is a critical step in the right direction in creating balance and addressing some of the issues experienced to date during the fibre roll out and we applaud the Government for taking action.

“But we’re not there yet, we’re far from it. In Singapore, our entire fibre installation process is now completed within 5 days and in Indonesia, we’re achieving same day installations in the majority of cases.

“These are the aspirational installation targets that we’d like Chorus and the LFCs to aim for. We recognise New Zealand differs from Singapore and Indonesia in many ways, but we can learn a lot from their fibre deployments.”

At present, Baker says MyRepublic is in discussion with Chorus and the LFCs, as well as their subcontractors, on ways the experience of the MyRepublic Group in the APAC region can be leveraged in the country’s local build.

“These changes mean more New Zealanders will be able to connect to this world class fibre broadband network,” Baker adds.

“MyRepublic will continue to be at the forefront of helping customers take advantage of the fibre revolution, and delivering an awesome internet experience to all kiwis.”

Ultrafast Fibre

Ultrafast Fibre CEO, William Hamilton, says the changes will help people to connect and access the benefits of fibre faster.

“We support the Minister’s initiative to help make the UFB installation process as efficient and as quick as possible,” he says.

“Our team has been working closely with the industry and officials to get these changes in place - using our own experiences and the voice of the customer to get the message across. We believe this legislative change will have a positive impact for many end users and also for our business.”

Hamilton says there is increasingly high demand for UFB from consumers across the residential, business, health and education sectors.

“We are now completing a significant number of installations each month,” he adds. “Demand for UFB services is growing rapidly and the Minister’s announcement is likely to encourage even more people to connect, as they will be less likely to face the previous constraints and uncertainty.

“Ultrafast Fibre is determined to enhance the connection experience for our Retail Service Providers’ customers who access UFB services over our network. We want to enable them to innovate and leverage all the benefits that UFB brings.”

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