Wildfires force EDS to reroute N/MCI help desk calls

FRAMINGHAM (10/29/2003) - Because of the wildfires raging in Southern California, Navy/Marine Corps Intranet (N/MCI) contractor Electronic Data Systems Corp. temporarily transferred help desk services from its facility in San Diego to a Norfolk, Va., help desk.

EDS spokesman Kevin Clarke said his company took the San Diego facility offline for about 24 hours beginning Monday at 6:50 a.m Pacific time. "There was no interruption of service," Clarke said. "We built the N/MCI infrastructure to do just this."

A message posted on the N/MCI Web site warned users that they might experience delays in getting responses, although the Norfolk help desk increased its staff to assist with calls coming from the West Coast.

Clarke said this was the second time in as many months that Plano, Texas-based EDS has had to reroute N/MCI help desk services. In September, when Hurricane Isabel hit Virginia, EDS rerouted services from the Norfolk help desk and global network operations center to other N/MCI sites, he said.

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