Compuware has announced a partnership with Gen-i and Emulex to deliver a new suite of converged performance management services.
The partnership will leverage Gen-i’s consulting expertise alongside Compuware application performance management solutions and the Emulex Endace line of network visibility and intelligent network recording products.
The new performance management services combine Gen-i’s specialist consulting expertise with Compuware application analytics and Emulex EndaceVision network analytics to meet client demand for analysis, reporting and management of their end user experience. Gen-i will also offer a ‘snapshot’ analysis, assisting fault identification and resolution.
This converged approach will provide simple, near real-time access to critical information about both network and application performance, bolstering the client’s ability to respond to new market conditions and opportunities.
Gen-i expects to have its new high performance management suite available in October/November this year, with exclusive access to Compuware’s application performance management tools.
The new services will enable clients with complex ICT environments to analyse and report on network traffic flows associated with applications, security and networks on a near real-time basis, and to access remediation services where required.
Compuware country manager Janne Halonen says applications are the key element of the digital revolution driving organisations today.
“Managing the performance of those increasingly complex applications is an essential part of the delivery system,” he says.
“Compuware’s proven and practical APM solutions, combined with Gen-i’s consulting services, will provide a platform to help support this demand and to provide private and public sector organisations in New Zealand with the skills and expertise they require to drive successful business outcomes.”
The partnership follows Compuware’s global model. In Europe and the US, for example, it partners with British Telecom.
“We analysed the New Zealand market, and Gen-i was the best placed for us to work with,” Halonen says. “We were looking for a dominant partner, and they were ideally positioned. They manage a lot of networks and they have the technical basis for application services.”
He says there have been two key changes in the market.
“Performance problems are no longer an IT issue – they’re a line of business issue. Previously, applications supported the business; now they are the business. IT is no longer managed just by the IT team; delivery issues are bumped up to senior management.
“For example, any bank with an online issue immediately triggers a P1 incident, which is raised with senior management.
“The other major trend is the delivery of applications. We hear hype words like ‘Cloud’ but only some parts of the applications go to the Cloud. More vendors are now involved.
“The number one issue today is the ability to understand what the customers are experiencing. An organisation has to marry technical delivery and business performance.”
He says organisations in New Zealand that compete globally have a clear understanding but others, for the most part, are still very much dealing with a work in progress.
Gen-i’s new performance management services will combine toolsets, operational services and consulting to address a number of key client requirements. At the simplest level, it will provide temporary analysis and assistance to manage a network, application or security issue. A managed service will be available for clients who value ongoing analysis and reporting of complex network traffic flows across application, network, security or a combination of these.