Powersoft, a division of Sybase, has chosen Sydney for its regional Asia-Pacific support centre, which will provide support for developers in China, Korea, Australia, New Zealand and other ASEAN countries.
The new support centre is expected to provide a 24-hour maintenance cycle for developers. Previously, all development was required to go to the US for maintenance.
"The regional support centre empowers the region to deliver what the support customers want," says Dan Foley, Asia-Pacific regional support director for Powersoft. "We chose to locate the regional support centre in Australia because of the skilled personnel available and the multicultural base needed to supply staff fluent in the necessary languages."
The centre will initially employ 45 staff, expanding to over 110 in the next 18 to 24 months, according to the company. A multi-lingual Web site will also be established to cater for regional customers.
"The establishment of the Asia-Pacific regional support centre is in line with our dedication to technical support," commented Foley. "We're proud of our achievements in this area and we want our award-winning support offerings to be available to customers wherever they are located."