Ambulance service considers caller line identification

The St John Ambulance Service is looking at using caller line identification next year in conjunction with a recently installed dispatch system.

The St John Ambulance Service is looking at using caller line identification next year in conjunction with a recently installed dispatch system.

The St John Ambulance Auckland region has replaced its 12-year-old dispatch system with VisiCAD by American Tritech. Tony Francis, CAD project manager with the Order of St John, says VisiCAD, which features a geographical information system (GIS), was designed to fit the unique requirements of an ambulance organisation. The GIS allows the service to geographically display ambulance resources at various levels.

Telecom New Zealand has provided the ambulance service with an electronic copy of the telephone white pages which allows VisiCAD to automatically look up the address of a caller from the telephone number. This will be developed into a full caller line identification interface when the service's telephone switch is upgraded in 1997.

Francis says the next phase of the computer-aided dispatch project is to implement automatic vehicle location and mobile data terminals within ambulances to provide real-time tracking of vehicles and seamless transfer of information between the ambulances, the ambulance communications centre and various hospitals in the Auckland area.

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