Having spent much of 1996 being pilloried for everything from the design of its registry system to its responsiveness to ISPs, the Internet Society of New Zealand faces the New Year with a refurbished home on the Web - and, hopefully, a whole new image.
Although the new Website debuted relatively quietly two days before Christmas, it is part of what ISOCNZ anticipates will be a "considerable effort" in the first quarter of 1997 to improve service to customers of its domain name registry service.
Unlike the former ISOCNZ site, the URL http://www.isocnz.org.nz takes users straight to the society's home page. From there are links to information on the major ISOCNZ issues, and a major new registry section. The registry pages have been rejigged, say the designers, as part of a change "from 'here is what we do' thinking, to that of 'what do our users need?'"
The introductory note also promises "a consistent look to the pages, more emphasis on explanations in plain English and a central focus on Registry MAC (moves, adds and changes) functions. There is also now a consistency between Registry messages in other media, such as Registry pamphlet, printed invoice and statement stationery, as well as responses through the customer service centre."
ISOCNZ is inviting feedback on the site and anticipates further changes in pursuit of its service goals.