Ihug unveils "significant improvements" to services

The Internet Group (Ihug) has announced what it calls 'a significant improvent to our services'; including two new high-availability flat rate accounts, one of which is aimed at business users and offers up to three simultaneous connections on one account - one 'full time flat rate' and two with 15 minute access blocks for checking email. Helpdesk services will be 'significantly expanded' and the company is committing to a 1 to 8 modem ratio nationwide.

The Internet Group (Ihug) has announced what it calls "a significant improvent to our services" - including two new high-availability flat rate accounts.

The successful $40 flat rate monthly Diamond account will be joined on October 1 by the $55 plus GST Diamond Plus, which promises a 1 to 5 modem ratio; and the $65 Corporate Diamond Plus, which offers up to three simultaneous connections on one account - one full time flat rate and two with 15 minute access blocks for checking email, along with 10Mb of Web space and up to eight free mailboxes.

"It's something we've been meaning to do for ages, because people have asked for it," says Ihug director Tim Wood. "It's just a matter of creating separate modem pools, which was something we'll have to do for our StarNet service anyway."

The company has also undertaken to maintain a 1 to 8 modem ratio for all other accounts nationwide, up from 1 to 9. Helpdesk services will be "significantly expanded".

The company sent a message to subscribers yesterday outlining recent technical problems, including those with new Cisco 7200 routers. Wood says the company's routers in Auckland and San Francisco have been replaced with "bug free" boxes at Cisco's expense.

Ascend TNT hubs have been causing login problems at busy times and have been removed pending a fix. Wood hopes both a bug fix and software allowing the TNTs to use PR2, Telecom's ISP-only digital signalling protocol, will be forthcoming.

Replacing its ISDN circuits with PR2 has allowed Ihug to work around a bug in Telecom's NEC switches and converge its hundreds of Auckland lines into only two numbers, one of which terminates at Telecom's Airedale St exchange, rather than the troublesome Mayoral Drive facility. The company expects to have single-number dialling in "most centres" by the end of this month.

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