New PC Direct support centre launches

PC Direct opened its $1.5 million purpose-built Support and Technical Development Centre in Albany last night. The company says the new facility will speed up customer response and create cost efficiencies which will be passed on to customers.

PC Direct opened its $1.5 million purpose-built Support and Technical Development Centre in Albany last night..

Minister for Information Technology Maurice Williamson opened the 18,500 sq metre building, which is on the northern side of the $3.5 million production and warehouse complex in the North Harbour industrial estate.

Apart from sales and telesales (which still operate from PC Direct’s future store in Auckland’s CBD), the entire assembly, warehousing, engineering , product development, customer support, repairs and upgrades and field service crew are now housed in the facility which also includes a showroom and factory shop.

PC Direct technical support manager Steve Southon says the new facility should speed up customer response turn-around times.

PC Direct GM David McKee Wright says real cost efficiencies have already been passed through to customers in the short period the assembly and warehousing have been operating in Albany.

“And now as well as the product development team being able to work alongside the assembly plant, our help desk, bench support and auxiliary teams will be able to offer more efficient corporate support.”

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