Australian government launches inquiry into Telstra billing

A six-week independent study in Australia is expected to finally settle Telstra's long-disputed billing system. The inquiry into the telecommunication carrier's systems and practices was announced yesterday by Federal Communications Minister, Senator Alston, and received overwhelming support from service providers industry association, SPAN. The inquiry follows a string of complaints lodged by disgruntled service providers relating to Telstra's billing systems.

A six-week independent study in Australia is expected to finally settle Telstras long-disputed billing system.

The inquiry into the telecommunication carrier's systems and practices was announced yesterday by Federal Communications Minister, Senator Alston, and received overwhelming support from service providers industry association, SPAN.

According to reports, the inquiry follows a string of complaints lodged by disgruntled service providers relating to Telstra's billing systems.

And while the aim of the study is to identify deficiencies within Telstra's billing system, it is designed to also assist in establishing benchmarks for other service providers, according to SPAN's executive director Alan Brand.

The inquiry will be overseen by Bob Murray from International Consulting Services and U.S.-based Frank Robert of Comm Strategies International.

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