ANZ outsourcing bonanza falls on Telecom

The ANZ Bank is outsourcing the management and operation of its multimillion dollar telecommunications infrastructure to Telecom. Under the three-year enterprise agreement Netway Communications will be responsible for managing all of ANZ's communications including data transmissions, Eftpos and ATM transactions, and internal, national and international telephone services.

The ANZ Bank is outsourcing the management and operation of its multimillion dollar telecommunications infrastructure to Telecom. The three-year enterprise agreement will replace more than 300 contracts currently in place between the two companies.

Under the agreement Netway Communications will be responsible for managing all of ANZ’s communications including data transmissions, Eftpos and ATM transactions, and internal, national and international telephone services.

While Telecom will manage the technological and operational aspects, ANZ will retain responsibility for strategy, needs analysis, and the interface between tele-communications and IT functions.

“We have moved away from a traditional vendor-supplier arrangement and created a business relationship that secures the right knowledge and participation we will need to develop and deliver the right products for our customers,”says Colin MacDonald, general manager technology and operations at ANZ.

Telecom’s general manager corporate, Peter Thompson, says outsourcing enables large corporates to focus on their core business. “The agreement is a major innovation for the way we work with our corporate customers and I certainly believe outsourcing partnerships of this type will be an increasing trend among New Zealand corporates.”

The pricing details of the agreement are confidential, but sources have suggested that the consolidated agreement will save the bank at least 10% of its previous telecommunications costs.

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