Productivity Losses from Downed PCs Cost Three Weeks a Year

Employees lose about three weeks each year in working time because of problems with their PCs because of new system implementations, malfunction or personal use, according to a survey of workers in four European countries sponsored by the Santa Cruz Operation Inc. (SCO) and conducted by the Harris Research Center.

Employees lose about three weeks each year in working time because of problems with their PCs because of new system implementations, malfunction or personal use, according to a survey of workers in four European countries sponsored by the Santa Cruz Operation Inc. (SCO) and conducted by the Harris Research Center.

The estimate of three weeks was based on new system implementations that resulted in a loss of 2-1/2 hours of productivity per employee per week; 1-1/2 hours in lost time because of PC or network malfunction per employee per week, and one-half hour of time lost per employee for personal use.

The survey was based on 400 interviews with PC users ranging from clerks to managers in companies with at least 250 employees in England, Germany, France and Italy.

"Those three weeks work out to be an awful lot of money," said David Taylor, SCO marketing director for Europe and East Africa. Perhaps as bad "was the frustration and stress this caused for users that are trying to get their jobs done," he said.

SCO conducted the survey as a prelude to the release of products later this year designed to facilitate a move to network computing and thin clients. These include a next-generation Unix server, code-named Gemini, and a technology called Tarantella that allows quick conversion to a network computing model by Java-enabling applications without rewriting code, Taylor said.

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