Telecom Business Systems (TBSL) has been awarded a 1997 New Zealand quality commendation award.
The framework upon which the award is based, known as the criteria for performance excellence, is administered by the New Zealand Quality Foundation.
TBSL’s general manager, Graeme Sumner, attributes the company’s success to the commitment of senior management to implementing the criteria required to win the award.
The point of the process is to try to integrate the model of the programme throughout the organisation’s functions, so that a higher level of performance becomes the norm, a “that’s just the way we do business” kind of approach.
“The company’s efforts have paid off through leadership of competitors in the key areas of customer satisfaction, faults and maintenance performance and sales performance,” says Sumner.
Quality Foundation chief executive Robert Ellis, says the foundation’s framework used by TBSL offered technology companies the opportunity to meet increasing global competition. “TBSL’s award is a well deserved recognition of its progress toward being among the best companies in the world.”
The applicants for the awards are subject to strict scrutiny prior to any application being accepted. It takes up to 1000 hours to evaluate applicants’ written reports and to perform site inspections. The result of all this is a feedback report that companies can then use as a blueprint for any changes that are required.
TBSL was set up in 1994 to cater for Telecom’s enterprise networking business and provides PABX hardware and applications, structured cabling systems and data communications solutions.