Wang’s decision to withdraw its field service support for Dell has the PC vendor’s New Zealand boss, Ross Allen, calling for the lawyers.
He reckons Dell gave Wang due notice of 120 days of termination of contract but that Wang chief executive Doug Wilson subsequently chose to jump.
Dell has written to its customers — the letter is dated December 10 — saying that Digital MCS will now provide the service. But Allen, who had just climbed off a plane when Computerworld spoke to him last Wednesday, seemed nonplussed that Wang had decided to discontinue the arrangement as of December 20.
“I’m disappointed in Doug [Wilson],” he says. “I’ll need to talk to our lawyers before I comment further.”
Wilson had earlier told Computerworld that he understood Dell was about to enter into an Australasian/Asia arrangement with Digital. “Actually, they’re now a competitor for us, particularly against PC Direct.” (PC Direct and Wang are part of the Blue Star group.)
“It’s disappointing. We gave Dell the credibility to start up here by being their service partner. Now, we’ve gone on the front foot.
“We’re disappointed that a multi-national has used us to set up, then done another deal.”
Wilson says Wang will act professionally by assisting Digital MCS (multivendor customer services) to take over the Dell servicing in New Zealand.
Wang’s decision to withdraw its service at such relatively short notice and at Christmas time may mean that Dell customers could face service problems over the holiday period till Digital picks up the reins — probably out of Sydney.
In the US, Dell is reported by the Wall Street Journal to be changing television advertisements claiming it is the top seller of desktop PCs to US businesses after IDC revised sales figures on which Dell based the advertisements.
International Data (IDC) now says that Compaq sold more desktops than Dell to medium-sized and large US businesses in the second quarter.