Xtra takes tally of 1997

Xtra added more than 55,000 customers last year, according to Telecom Internet Services general manager Bob Smith. A statement from Smith released yesterday says the Telecom ISP 'began 1997 with 30,000 registered customers; we've begun 1998 with over 85,000'. He says Xtra's revenue has also grown fourfold in the past year, with ad sales breaching the million dollar mark. 'Our mission is to lead New Zealand online, and the developments of last year couple with those to come in 1998 will further establish what we believe is New Zealand's must successful ISP.'

Xtra added more than 55,000 customers last year, according to Telecom Internet Services general manager Bob Smith.

A statement from Smith released yesterday says the Telecom ISP "began 1997 with 30,000 registered customers; we've begun 1998 with over 85,000". He says Xtra's revenue has also grown fourfold in the past year, with ad sales breaching the million dollar mark.

"We believe Xtra is a major contributor," to the doubling of the proportion of New Zealanders with access to the Internet (to 39%), says Smith. He says the focus in 1998 will be on "continuing the momentum we've achieved in the consumer market and on developing our products and services for the business market, on electronic commerce and on facilitating communities of interest online.

"Our mission is to lead New Zealand online, and the developments of last year couple with those to come in 1998 will further establish what we believe is New Zealand's must successful ISP."

Other figures released in the statement:

• There are now 15 stores in the Xtra market place - including Whitcoulls, Marbecks and Interflora - but no figures were provided on the level of business being done.

• Users visits to Xtra site up 77% since January - with AC Neilsen McNair recording almost one million user sessions in September, making Xtra "the most visited site in Australasia".

• A 76% improvement in average answer time for callers to the Xtra Business Helpdesk, and a 5% decrease in the number of abandoned calls since the ISPs phone support was outsourced to Teletech.

• More than 85,000 messages process by the Xtra mail server daily, with total volume exceeding 2Gb a day in December.

• More than 3Gb of Usenet news traffic daily.

• Xtra has more than doubled its international bandwidth and its domestic backbone capacity.

• 154 Websites hosted.

Join the newsletter!

Error: Please check your email address.
Show Comments

Market Place

[]